Buyer Protection
AX Support Team
Last Update 2 months ago
Shop on AthleteXchange with confidence - if something goes wrong, we’ve got you covered.
You’re protected if:
- Your item is never shipped
- Your item arrives damaged
- Your item is significantly not as described
How it works
- Secure payments
Your payment is held until you receive your item - Tracked shipping
Every order includes tracking so you can follow it door-to-door - Release of funds
The seller is only paid after delivery is confirmed
If there’s an issue
Once your item is delivered, you have 3 days (72 hours) to report a problem.
After that:
After that:
- The order is considered complete, or
- Once you confirm everything is okay
Important to know
- All payments and communication must stay on AthleteXchange to be covered
- Orders paid outside the platform (bank transfer, PayPal, cash, etc.) are not protected
- In-person transactions are not covered
Delivery notes
If tracking shows your item as delivered, it is considered delivered.
If you can’t locate it, check with neighbours or your local carrier first.
If you can’t locate it, check with neighbours or your local carrier first.
Heads up
Buyer Protection is designed to support fair transactions, but it is not insurance.
We review each case individually and make final decisions based on the situation.
We review each case individually and make final decisions based on the situation.
That’s it - shop safely, track your order, and get what you paid for.