Seller Protection
AX Support Team
Last Update 2 months ago
Sell on AthleteXchange with confidence - we’ve got your back if something goes wrong.
How you’re protected
- Secure payments
We collect and hold the buyer’s payment until the order is completed. - Guaranteed payout timing
Your payment is released when:- The buyer marks the item as received, or
- 14 days after you mark the item as shipped
- Tracked delivery = proof
If tracking shows the item has been delivered, the order is considered complete.
If a buyer raises an issue
If a buyer opens a dispute:
- They must provide evidence through the AthleteXchange dispute process
- We review both sides before making a decision.
Important to know
- All communication and payments must stay on AthleteXchange to be covered
- Orders won’t be refunded while they are still in transit (unless confirmed lost by the carrier)
Heads up
AthleteXchange Seller Protection is designed to support fair transactions, but it is not insurance.
We review each case individually and make final decisions based on the situation.
We review each case individually and make final decisions based on the situation.
That’s it - list, ship, and sell with confidence.