Refunds & Cancellations
AX Support Team
Last Update för 2 månader sedan
If something goes wrong, AthleteXchange helps resolve it fairly for both buyers and sellers.
For Buyers
When can I get a refund?
You may be eligible for a refund if:
- Your item was never shipped
- Your item arrives damaged
- Your item is significantly not as described
How to request a refund
- Open your order in the Buyer Inbox
- Start a dispute in the sale chat
- Provide details and photos if needed
Important
Changed your mind?
Refunds are not guaranteed if you simply change your mind.
In this case, you’ll need to work directly with the seller to find a solution.
In this case, you’ll need to work directly with the seller to find a solution.
For Sellers
Cancelling an order
Orders can be cancelled before the item is shipped.
To cancel an order:- Go to the Support Hub
- Submit a ticket with the item details and order price
- Our team will process the cancellation
Refunding a buyer
Refunds must be processed before the order is completed.
To issue a refund:
To issue a refund:
- Go to the Support Hub
- Submit a ticket with the order details
- Our team will handle the refund
If a buyer raises an issue
- The buyer must submit a dispute with evidence
- AthleteXchange reviews both sides
- A decision is made based on the situation
Shipping-related issues
- Orders in transit are not refunded unless confirmed lost by the carrier
- Tracking is used as proof of delivery
How refunds are processed
- If approved, the buyer is refunded via their original payment method
- Buyer and seller fees are also refunded
- Sellers will not receive payout on refunded orders
That’s it - clear process, fair outcomes, and support when you need it.