Handling Issues & Disputes
AX Support Team
Last Update för 2 månader sedan
If something isn’t right with an order, you can raise an issue directly on AthleteXchange.
For Buyers
Item not as described or damaged
- Go to your Buyer Inbox
- Open the order and click Dispute
- Explain the issue and include photos
If it’s been less than 7 days:
- Message the seller for an update
- Check tracking in your Buyer Inbox
- Open a dispute in the order chat
- Our team will monitor the situation
Important
- You must raise a dispute within 3 days (72 hours) of delivery
- Do not mark the item as received if there’s an issue
- All disputes must be raised through AthleteXchange to be covered
Paid outside AthleteXchange?
If you paid outside the platform, you’re not covered by Buyer Protection.
You can still submit a ticket with:
You can still submit a ticket with:
- Your username
- Seller’s username
- Item details
- Proof of payment
For Sellers
When a buyer raises an issue
- You’ll be notified in your Seller Inbox
- Respond quickly and clearly
- Work with the buyer to resolve the issue
If you disagree with the buyer
- Explain your position in the order chat
- The buyer can accept or escalate the issue
- AthleteXchange will review both sides
- You may be asked to provide additional information
- A final decision will be made
Important
- You must respond within the requested timeframes
- AthleteXchange may resolve disputes on your behalf if needed
That’s it - raise issues early, communicate clearly, and we’ll help resolve things fairly.